Personal Data Protection

Privacy Policy 1bex bet – Malaysia Member Personal Data Protection

Your privacy is our priority. This document clearly explains how 1bex bet collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: January 2026 256-bit SSL Encryption PDPA Compliance

How 1bex bet Protects Your Data

Six core principles that form the foundation of how we manage and protect every member's personal information.

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Bank-Grade Encryption

All data transmitted between your device and 1bex bet servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia to secure online transactions.

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Full PDPA Compliance

The 1bex bet Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010. We only collect data that is necessary and use it solely for the stated purposes.

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No Third-Party Data Sales

Your personal data is never sold, rented, or transferred to third parties for marketing purposes without your consent. Your trust is our most valuable asset.

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Full Transparency

We do not hide how we use your data. Every purpose for data collection is clearly stated in this policy so you always know what is happening with your personal information.

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Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications by contacting our team.

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Secure Data Storage

Your data is stored on servers protected by strict access controls, 24/7 monitoring, and regular backup procedures. Only authorized personnel have access to members' personal data.

Effective Date: This Privacy Policy takes effect from 1 January 2026 and supersedes all previous versions. We encourage you to review this page from time to time to stay updated on our latest privacy practices.

1bex bet We are fully committed to protecting the privacy and security of every member's personal data when using our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the 1bex bet platform.

This document should be read together with Terms and Conditions 1bex bet. By using our platform, you agree to the terms set out in this Privacy Policy.

1

Introduction & Scope of This Policy

This Privacy Policy applies to all personal information collected by 1bex bet through:

  • Official 1bex bet website at https://1bexbet.net
  • 1bex bet mobile app for Android and iOS
  • All services, games, and features provided through our platform
  • Communications via email, live chat, and other customer support channels

This Policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policies of any other websites you visit separately.

1bex bet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all our personal data management practices.
2

Personal Data We Collect

We only collect data necessary to provide our services safely and efficiently. The types of data we collect include:

Data Categories Example Information Primary Purpose
Identity Data Full name, IC number, date of birth KYC Verification & Age Limit
Contact Data Phone number, email address Account communications & support
Financial Data Bank account number, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, browser Security & fraud detection
Usage Data Game records, betting history Responsible gaming monitoring
Location Data General location based on IP Jurisdictional compliance

This data is collected directly from you during registration, platform use, or when you contact our support team. We may also receive data from payment service providers we work with for transaction verification purposes.

3

How We Use Your Data

Your personal data is used solely for the following purposes:

  • Account management: Creating, managing, and securing your account at 1bex bet.
  • Transaction processing: Processing deposits, withdrawals, and bonus payments securely and accurately.
  • Identity verification (KYC): Ensuring you meet the minimum age requirement and verifying your identity for security and compliance purposes.
  • Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
  • Customer support: Responding to enquiries, resolving complaints, and providing technical assistance.
  • Platform improvements: Analysing usage patterns to improve the user experience and platform capabilities.
  • Marketing communications: Sending promotional information and relevant offers — only where you have given your consent.
  • Responsible gaming: Monitoring playing habits and providing alerts or support where needed.
  • Legal compliance: Fulfilling relevant compliance and legal obligations.
We do not use your personal data for any purpose other than those stated above without first obtaining your consent.
4

Data Sharing with Third Parties

1bex bet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your data with the following parties in limited circumstances and for legitimate purposes:

  • Payment service providers: FPX, Touch 'n Go eWallet, GrabPay, and DuitNow require certain information to process financial transactions securely. All these providers are bound by strict confidentiality agreements.
  • Licensed game providers: Limited data is shared with our game providers for the purpose of seamless game delivery and suspicious activity detection.
  • Technology service providers: Companies that help us operate our platform, such as cloud and analytics services, are bound by strict data protection agreements.
  • Authorities and law enforcement: We share data when required by law, court order, or a legitimate request from a relevant authority.

All data sharing with third parties is conducted under contractual agreements that require those parties to maintain data protection standards no less stringent than our own.

5

Data Security Measures

Protecting your personal data is a responsibility we take very seriously. The security measures we implement include:

  • 256-bit SSL encryption: All data communications are protected with the highest level of encryption available.
  • Encrypted password storage: Your password is never stored in plain text — it is stored in a hashed format that cannot be decrypted.
  • Two-factor authentication (2FA): An additional security layer to protect your account from unauthorised access.
  • 24/7 monitoring: Our automated monitoring system continuously tracks suspicious activity and unauthorized access.
  • Strict access control: Only staff with specific authorisation may access member personal data, and all access is logged.
  • Regular security testing: Our platform undergoes regular security testing and independent audits to identify and address any vulnerabilities.
While we take all reasonable steps to protect your data, no system can guarantee 100% security. We encourage you to take your own protective measures, such as using a strong password and never sharing your login credentials.
6

Cookie Policy

1bex bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as staying logged in and secure navigation. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information about how you use the platform (e.g. most frequently visited pages) to help us improve the user experience. Data is collected anonymously.
  • Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Helping us understand overall platform usage patterns for continuous improvement.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.

7

Your Rights Regarding Personal Data

Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data:

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Right to Access

You have the right to request a copy of the personal data we hold about you. This request will be processed within 30 business days.

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Right to Rectification

If your data is inaccurate or outdated, you may request a correction. We will update our records accordingly.

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Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to data retention requirements prescribed by law.

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Right to Withdraw Consent

You may withdraw consent for marketing communications at any time by contacting our team or through your account settings.

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Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

To exercise any of the above rights, please contact our privacy team via live chat or email at [email protected], clearly stating your request.

8

Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

  • Active account data: Retained for the duration your account is active and for a specified period after account closure for compliance purposes.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
  • KYC records: Retained for the period required by applicable compliance obligations.
  • Support communication logs: Retained for 2 years for reference and quality control purposes.

When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymize it.

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Children's Privacy Protection

The 1bex bet platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we confirm that personal data has been collected from a minor without the required parental verification, we will take immediate steps to delete that data and close the account in question.

If you believe we may have collected information from minors, please contact us immediately so we can take the necessary action.
10

Changes to This Privacy Policy

1bex bet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Sending email notifications to all registered members.
  • Displaying a clear notice on the platform for at least 14 days before changes take effect.

Your continued use of the 1bex bet platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before they come into effect.

11

Contact Our Privacy Officer

For any enquiries, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 — the fastest way to get answers to urgent queries.
  • Email: [email protected] — for official personal data requests.
  • FAQ Page: Visit FAQ page us for answers to common privacy questions.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data deletion or access requests, the process may take up to 30 business days in accordance with PDPA requirements.

Questions about 1bex bet Privacy

Absolutely not. 1bex bet never sells, rents, or discloses your personal data to advertisers or third parties for their own marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy, including transaction processing, identity verification, platform security, and improving our services.

You can submit a data access request by contacting our support team via live chat or by emailing [email protected]. Please state clearly that you wish to make a "data subject access request". The request will be processed within 30 business days and we will send your personal data report to your registered email address.

When your account is closed, most of your personal data will be anonymized or deleted from our active systems. However, certain data such as financial transaction records may need to be retained for a specific period in accordance with Malaysian legal requirements, including the Anti-Money Laundering Act and the Anti-Terrorism Financing Act. Such data will not be used for any operational purpose after the account is closed.

Yes, you can opt out of marketing communications from 1bex bet at any time. Click the "unsubscribe" link at the bottom of any marketing email, or contact our support team via live chat to update your communication preferences. Please note that account-related emails such as transaction confirmations and security notices cannot be disabled, as they are essential for the security of your account.

Your Data Is Safe with 1bex bet

We are committed to protecting your privacy to the highest standard. Register an account today and enjoy a gaming experience that is safe, enjoyable, and fully protected.

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